On rare occasions, the National Lottery issues scratch cards with printing errors. This problem is usually resolved quickly as many customers will have the same issue. It will make checking wins difficult as the card will not be in the ‘system’ yet. PROBLEM CARDSĪnother issue which can occur is shops selling a roll of Scratch Cards without registering them first. The best way to resolve the problem is to contact the National Lottery directly.
Try another day, or visit the main Post Office if you can. Occasionally, Lotto machines breakdown or suffer technical difficulties. Please don’t take out your frustration with the store assistant. If you think you’ve won, but the store refusing to accept the scratch card, what can you do? Firstly, it could be a genuine problem with the Lottery terminal or Scratch Card. All amounts above £50,000 must be claimed in person at your home or an agreed location with Camelot. The UK has designated Post Offices where you can claim bigger wins. Retailers/Stores can pay out winnings up to £100, wins above £100 and up to £500 could be paid out in a store, but it depends on the individual shop’s policy. In rare cases, shop assistants have told people they haven’t won, only to pocket the money once the customer has left the ‘losing’ card in the shop. However, never leave the card with a terminal operator. BE CAREFULĪsk the assistant in the store to check the card for you. The number is checked against the National Lottery database. This helps prevent fraud and false claims. Each National Lottery scratch card sold in the UK has a four-digit validation number printed on the card. If you think you have a winning card, you can get it checked by a Store or Post Office with a National Lottery terminal. Get a family member or friend to double-check the scratch card for you, especially if your eyesight isn’t 20/20. Revealing areas on the card in a systematic manner will help you see winning combos. Using a sheet of paper to cover an area of the scratch card allows you to focus on checking one column or row at a time.ĭon’t get excited and rub-off all the silver panelling straight away. ‘Mega Cash Showdown’ has 35 numbers to check and ‘Cash 7s’ 15 rows to reveal.
While matching symbols is relatively easy to understand, some Lottery scratch card such as ‘Mega Cash Showdown’ and ‘Cash 7s’ can be confusing. The £3 National lottery cards seem to suffer from this problem more than £5 games. Make sure you’re not mixing the symbols or win-lines from one game with another. This can make checking a ‘winning’ card more confusing. Modern scratch cards typically have multiple games. Matching three symbols on one card might be a win another could require you to match two or four. Read the game rules different cards have different formulas for winning. It might seem obvious but make sure you double-check your ‘winning’ scratch card. If only there was a ‘Scratch Card Checker’ app – bad news, there isn’t one! Nevertheless, I can show you how to check a scratch card thoroughly. The following scenario is relatively common, you’ve purchased a scratch card from a local store, scratched away the little panels, and you think you’ve won.
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